| What is an
eBook? |
| An eBook is a book that you purchase and
read online. They are usually in PDF
format. You download them to your computer and save them
to your hard drive. You get instant access to the book
online. eBooks are NOT physical books! You can
only read them on your computer and have the option to print
them out. |
|
| Do you only sell
eBooks? |
| All
of our Books are available as eBooks (PDF), and we now have
four of Erin Thiele's classics in paperback format.
Please click here for more
information about the books we offer in paperback. eBooks
will also be available PDB format in the
future. |
|
| I am receiving a download
error. What should I do? |
| If you have purchased a download and can not
download the file within the specified time alloted, please
reply to the email sent from our site to with the download
information. If your download is past its alloted
download time, we can honor your download. We will email
you the file, otherwise. |
|
| I have not received my email with my
downloads. What should I do? |
|
1. Please add sales@encouragingbookstore.com to your allowed list. Check
your spam folder to be sure it isn't there. If you have
a free email address like through Yahoo, the email may be
delayed up to 12 hours. If after 12 hours you have not
received your email, please email us with your
order # and we will resend your
email. Please add us to your allowed list to be sure you
receive your email.
2. If you have
paid with an echeck, your echeck must clear before you
can receive your downloads. Also see see #1.
***Yahoo Email
addresses are
not receiving their downloads. Please contact us
and include your receipt and we will manually send your download, if
we haven't already.*** |
|
| How do I submit
a comment or praise report about my
purchase? |
| Please use our testimony submittal form found
here. |
|
|
